Privacy Policy

Your privacy is important to us at and this Privacy and Cookies policy outlines the policies and procedures we have adopted safeguarding these priorities. We value the trust you have placed in us, and are committed to protecting and assuring the safety of any personal information you divulge to us. This document will be updated from time to time, in keeping with changes in technology and will keep you updated on how we use and process your personal information and how we use cookies. It also tells you how you can contact us if you have questions about your personal information. offers online product purchasing facilities and user registration through the website and mobile apps and through other online platforms such as partners websites and social media. The information that follows applies to all of these platforms.


What kind of personal information does use?  

When purchasing goods through our site, you will be asked for your name, address, telephone number, email address, payment information, and certain other data which we may use in customer profiling exercises to enhance our service and product offers to the clients.

You are expected to register with our site and open an account through which your transactions are processed. This allows you to save your personal settings, place orders, track orders, manage orders and share feedback.

When you visit our websites, even if you do not register as a user or make a purchase, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.

We may also receive information about you when you use certain social media services. These data collections are standard procedures in commerce for consumer profiling and market research and will be treated with utmost privacy.

Why does collect, use and sometimes share your personal details?

  • First and foremost, we use your personal information to complete and administer your online transactions.
  • Delivery service: We will have partnering logistic companies that will do the delivery of your order. We will share some of your details with these parties.
  • Marketing activities: We also use your information for marketing activities, as permitted by law. For example, we may send e flyers, SMSs with special offers, reminders etc to you. You have the rights to unsubscribe from such communications.
  • Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.
  • Fraud detection and prevention: We may be asked by law with a court order to reveal personal information for the detection and prevention of fraud and other illegal or unwanted activities.
  • Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How does use social media?

We use social media to promote our offers and to improve and facilitate our own services. For example, we have integrated social media plugins into the website. So, when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.

In addition to implementing these buttons, uses social media by maintaining accounts on several social media sites and by offering social apps. These social media services may allow you to share information with When you register with a social media app, you will be told which information will be shared with our site. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates such things as personalising our website to suit your needs.

We may also enable you to sign in to services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.

How does make use of mobile devices?

We may introduce apps for a variety of mobile devices and use versions of our regular website that have been optimised for mobile. These apps and mobile websites process the personal details you give us in much the same way as our website does – and they also allow you to use location services to find nearest collection points of


The rules relating to the use of cookies on websites have recently changed. The information below is intended to explain which cookies we use, why we use them, how you can prevent us from using cookies on your device and the impact on the website if you decide you don’t want to receive cookies

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: and or for a video about cookies visit

Why do websites use cookies?

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. Cookies may be session cookies, i.e. only stored on your device until you close the browser window or persistent cookies. Persistent cookies remain on your device even after the web browser is closed and are reactivated each time you revisit the particular site that served the cookie.

Do all cookies do the same thing?

No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.

How does use cookies?

Our website uses the following types of cookie:

Technical cookies: We try to give our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our


Goods Return Policy

The Purchaser is responsible for physical verification of the products delivered prior to accepting delivery of same, and the Purchaser shall not be entitled or permitted to reject or return the product(s) after delivery of the product(s) has been duly accepted.

The Purchaser is entitled to reject any products or part of any products at the time of delivery, in the event that the products or their quantities do not correspond to the order, or if the products or their packaging/labelling is damaged and/or destroyed and/or defaced and/or if the goods are not in good/merchantable order or condition. Also, same should be informed to the Hemas Manufacturing (Pvt) Ltd ( along with the order details on same day.



If you cancel your order, or return a product due to a manufacturing defect any sum debited by us to your credit/debit card will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of you cancelling your order. The refunds which we process via the Credit card Internet Payment Gateway will take up to 2 weeks at bank’s end to be processed and reflect in your card statement.